"Riwaaj.in" is owned and managed by Digital Media Pros. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use of website.
Cancellation Policy:
Customers can cancel orders within 6 hours of purchase. Once the order has been processed, cancellations are not possible.
Product Exchange, Return, and Refund Policy:
Eligibility:
We accept exchanges and returns only in case of damaged products or if it's totally different product (Wrong Product) from the product ordered by you.
Video Proof Requirement:
Buyers must create a video proof while opening the received package for any return or exchange request. Failure to provide video evidence will result in the denial of the request.
Refund Process:
Refunds will be initiated within 7 days from the date product received by us. To be eligible for a refund, customers must raise the exchange/return request on the same day of delivery.
Dispute Resolution:
In case of disputes, the brand's decision will be final. We encourage customers to contact us directly to resolve any issues.
